Privacy Policy

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or for other operational reasons. When we do, we will update the “Last updated” date at the top of this page.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Site.

Information you provide directly

We may collect the following information when you place an order, create an account, contact us, or subscribe to marketing communications:

• Name

• Billing and shipping address

• Email address

• Phone number

• Order details and purchase history

• Account login details (if you create an account)

• Customer support enquiries

Providing some information is optional, but choosing not to provide it may prevent you from using certain features of the Services.

Information collected automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

• IP address

• Browser and device type

• Pages viewed and interactions with the Site

• Referral source

• Approximate location

This information is collected using cookies, pixels, and similar technologies.

Information from third parties

We may receive information about you from trusted third parties, including:

• Shopify, which powers our online store

• Payment processors, which handle secure payment transactions

• Marketing and analytics providers, such as Google Analytics, Meta (Facebook/Instagram), Google Ads, and Mailchimp

Any information we receive from third parties is handled in accordance with this Privacy Policy.

3. How We Use Your Personal Information

We use your personal information to:

• Process and fulfil orders, including shipping to New Zealand and Australia

• Manage customer accounts

• Provide customer support

• Communicate with you about orders, products, or enquiries

• Send marketing emails (you can unsubscribe at any time)

• Run advertising and remarketing campaigns

• Analyse website performance and improve our Services

• Detect and prevent fraud or misuse

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Site, analyse performance, and support marketing activities.

These may include cookies from Shopify, Google Analytics, Meta (Facebook/Instagram), and advertising partners.

Most browsers automatically accept cookies, but you can modify your browser settings to remove or reject cookies. Please note that disabling cookies may affect the functionality of the Site.

5. Disclosure of Personal Information

We may share your personal information with third parties in the following circumstances:

• Service providers who support our business (e.g. payment processing, shipping, analytics, email marketing)

• Marketing and advertising partners, including Google and Meta

• Shopify, to operate and support our ecommerce platform

• Legal or regulatory authorities, if required by law

• Business transfers, such as a merger or sale of assets

We do not sell personal information for profit. However, some advertising activities may be considered “sharing” under certain privacy laws.

6. Marketing Communications

If you subscribe to our mailing list, we may send you promotional emails via a newsletter provider. You can unsubscribe at any time using the link provided in our emails.

Even if you opt out of marketing communications, we may still send you transactional or service-related messages.

7. User-Generated Content

If you choose to submit reviews or other content publicly on our Site, that information may be visible to others. We cannot control how third parties use information you choose to make public.

8. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children.

10. Security and Data Retention

We take reasonable steps to protect your personal information, but no system is completely secure. Information transmitted over the internet may not be fully secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.